Once69 Privacy Policy – Malaysia Player Personal Data Protection

1 Introduction & Our Commitment

Once69 takes your privacy very seriously. This Privacy Policy explains how once69 ("we", "the platform") collects, uses, discloses and protects your personal information when you use the once69.pro website, the once69 mobile app and all related services.

We believe transparency is the foundation of trust. That is why we have written this privacy policy in plain, easy-to-understand language — not confusing legal jargon. Our goal is for you to know exactly what happens to your information when you use once69.

This Privacy Policy applies to all once69 users, including website visitors, registered members, and former members. By using the once69 platform, you agree to the collection and use of information as described in this document.

2 Information We Collect

Once69 collects information from you through several methods to ensure the platform operates smoothly and securely. The following are the categories of information we collect:

We only collect information that is genuinely necessary to provide once69 services. If you feel that certain information should not be requested, please contact our support team.

3 How We Use Your Data

The information we collect is used for the following purposes, all within a lawful and transparent framework:

• Account Management: Creating and maintaining your once69 account, processing registration and verifying identity through the KYC process.
• Transaction Processing: Processing deposits, withdrawals and all financial activities on the once69 platform securely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse and other suspicious activities.
• Service Enhancement: Analysing usage patterns to enhance the player experience, fix bugs and develop new features.
• Communications: Sending account notifications, security updates, promotional information (if you have opted in) and customer service responses.
• Legal Compliance: Fulfilling legal obligations, regulatory requirements and directives from relevant authorities.
• Responsible Gaming: Monitoring wagering patterns to identify players who may require responsible gaming support.

Once69 does not use your data to make automated decisions that significantly affect you without human review. Every important decision such as account closure or suspension is reviewed by our team.

4 Sharing Information with Third Parties

Once69 does not sell or rent your personal data to any third party. However, in certain situations, we may share necessary information with the following parties:

• Payment Processors: Required financial information is shared with licensed payment processors such as FPX, DuitNow and digital wallet providers to process your transactions.
• KYC Service Providers: Identity verification data is shared with approved third-party KYC service providers for verification purposes only.
• Game Providers: Minimum required game data is shared with licensed game providers to ensure games function properly.
• Legal Authority: We will disclose information when required by law, court order, or a valid request from a law enforcement agency.
• Trusted Business Partners: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to equivalent privacy policies.

All third parties we work with are required to comply with strict data protection standards and may only use your information for the stated purposes. once69 is not responsible for the privacy practices of third-party websites that may be linked from our platform.

5 Data Security and Technical Protection

Protecting your personal data is once69's top priority. We implement multiple layers of technical and organisational security to ensure your data remains safe at all times:

• 256-bit SSL/TLS encryption for all data communications between your device and once69 servers
• Data-at-rest encryption for all sensitive information stored in our databases
• Two-factor authentication (2FA) is available for all once69 member accounts
• Multi-layered firewall and 24/7 active intrusion detection system
• Role-based access control — only authorised staff can access your data
• Regular security audits by independent third parties
• Automatic data backup and a robust disaster recovery plan
• Continuous account activity monitoring to detect suspicious patterns

While once69 implements comprehensive security measures, no online system can be guaranteed 100% secure. You also play an important role in your account's security by using a strong password and not sharing your login credentials.

6 Cookie Policy

Once69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the once69 website.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the once69 platform.

7 Your Rights Regarding Personal Data

As a once69 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the once69 support team via live chat or email. We will process your request within 30 working days. For complex requests, this period may be extended up to 60 days with prior notice to you.

8 Data Retention and Deletion Period

Once69 retains your personal data only for as long as necessary for the purposes stated in this privacy policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active and used to provide once69 services.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with anti-money laundering laws and financial regulations.
• KYC and Verification Data: Retained for 5 years after account closure in accordance with regulatory compliance requirements.
• Communication Logs: Retained for 2 years for dispute resolution and customer service improvement purposes.
• Analytics Data (Anonymous): Anonymised data may be retained longer for trend analysis and platform improvement purposes.

Once the retention period expires, your data will be securely deleted using industry-standard deletion methods, or anonymised if full deletion is not technically or legally feasible.

9 Changes to the Privacy Policy

Once69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or other legitimate reasons.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the once69.pro homepage.
• Sending notifications via email or in-platform notices to all registered members regarding material changes.
• Providing a minimum notice period of 14 days before significant changes take effect.

Continued use of the once69 platform after policy amendments constitutes your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account before the changes take effect.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints about how once69 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat 24/7 — The fastest way to get immediate assistance with privacy-related matters
• Privacy Email: [email protected]
• Once69 FAQ Page: once69.pro/faq
• In-app support via Settings > Contact Us

The once69 data protection team will respond to all privacy enquiries within 3 business days. For formal data rights requests, we aim to resolve them within 30 days as required by law.