This document outlines the rules, rights, and responsibilities governing the use of the once69 platform. Please read carefully before registering or using any of our services.
Only players aged 18 and above are eligible to register and use once69 services. Registration is free and subject to identity verification.
You are responsible for keeping your once69 account secure. Use a strong password and never share your login details with anyone.
All financial transactions at once69 are processed securely in Malaysian Ringgit (MYR). The once69 withdrawal policy is designed to ensure a fast and transparent process.
All once69 bonuses and promotions are subject to specific terms, including wagering requirements stated in each offer.
Once69 is committed to a safe gaming experience. Self-limit tools, time limits, and self-exclusion options are available to all members who need them.
Once69 reserves the right to terminate or suspend accounts that violate these terms. Fraud, manipulation, and illegal activities will be reported to the relevant authorities.
Important Note: By registering or using once69 services, you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, please discontinue use of our platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and once69 ("Company", "we"). These Terms govern your access to and use of the once69.pro website, mobile app, and all services provided by once69.
By creating an account, logging in, making a deposit, or using any feature of the once69 platform, you automatically agree to be bound by these Terms, including the once69 Privacy Policy and Responsible Gaming Policy, which form part of this agreement.
Once69 reserves the right to update or amend these Terms at any time. Amendments will take effect as soon as they are posted on the once69 website. It is your responsibility to review these Terms periodically. Continued use after amendments are posted constitutes acceptance of the revised terms.
Warning: These Terms contain important provisions regarding limitations of liability and dispute resolution. Please read this entire document carefully.
To register and use once69 services, you must meet all of the following eligibility requirements:
Each individual is only permitted to hold one (1) account at once69. Holding multiple accounts under the same individual is strictly prohibited and may result in all associated accounts being suspended or closed, with any outstanding balances or winnings subject to forfeiture.
During registration, you are required to provide truthful, accurate, and complete information. once69 conducts a KYC (Know Your Customer) process to verify member identities. Verification documents such as a national ID, passport, or other official documents may be required before a withdrawal is approved. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended.
once69 KYC Process: Identity verification is an important security step. The information you provide is protected by 256-bit SSL encryption and handled in accordance with the once69 Privacy Policy.
Once69 supports a variety of payment methods in Malaysian Ringgit (MYR), including FPX, DuitNow, Touch 'n Go eWallet, Boost, and local bank transfers. All transactions are processed securely through certified payment infrastructure.
Deposit Policy:
Withdrawal Policy:
Important: Bonuses received may be subject to wagering requirements before withdrawal is permitted. Please review the applicable bonus terms before placing any bets.
Once69 offers a variety of promotions and bonuses from time to time, including welcome bonuses, weekly cashback, reload bonuses, and special match promotions. All bonuses and promotions are subject to the specific terms and conditions stated alongside each offer.
Once69 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. once69's decisions regarding bonus disputes are final.
All games offered at once69 — including Sports Betting, Live Casino, Slots, fish shooting, and table games — have specific rules available within each game. You are responsible for understanding the rules before playing.
All once69 live casino games are streamed live from licensed studios. Dealers are trained professionals who conduct games in accordance with industry-standard procedures.
Once69 takes your data security very seriously. Our platform uses 256-bit SSL encryption to protect all communications and transactions. Your personal information is stored on secure servers and will not be sold or shared with third parties without your consent, except as stated in our Privacy Policy.
You are responsible for:
Once69 will never ask for your password via email, live chat, or phone. Any communication requesting your password is a phishing attempt and should be reported to our support team.
The following activities are strictly prohibited on the once69 platform and may result in immediate account suspension or closure, as well as legal action:
Consequences of Violation: Any violation of these terms may result in immediate account closure, forfeiture of all balances and wins, and referral to the relevant legal authorities.
All content on the once69 platform — including logos, designs, text, graphics, software, user interfaces, and databases — is the property of once69 or our licensors and is protected by applicable copyright and intellectual property laws.
You are not permitted to:
Once69 provides its online betting platform on an "as-is" basis without any implied or express warranties. To the extent permitted by law, once69 shall not be liable for:
Once69's maximum liability under any circumstances is limited to the total amount you deposited within the 30 days preceding the claim.
Once69 reserves the right to suspend or close any member's account for the following reasons:
If your account is closed for reasons unrelated to a violation, any valid balance in your account will be returned after the review process is complete. If the closure is due to a violation, once69 reserves the right to forfeit any balance or winnings associated with the offending activity.
Members may also close their account at any time by contacting the once69 customer support team. Self-exclusion requests will be processed within 24 hours.
Once69 cares about the well-being of our players. Betting should be a form of entertainment, not a source of financial stress or personal problems. We provide a range of tools to help you stay in control:
If you or someone you know shows signs of a gambling problem, please contact the once69 support team or seek help from a relevant support organisation. Visit the Responsible Gaming us for more information.
We Care: once69 trains all support staff to identify and assist players who may be experiencing gambling-related issues. Do not hesitate to contact us.
Once69 reserves the right to amend, update, or replace any part of these Terms at any time. Any changes will take effect immediately upon being posted on once69.pro. For significant amendments, once69 will endeavor to notify members via email or an in-platform notice at least 7 days before the changes come into effect.
It is your responsibility to review this Terms and Conditions page periodically. Your continued use of the once69 platform following any amendments shall be deemed your acceptance of the revised terms.
These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which once69 is incorporated and licensed. Any disputes arising from or related to these Terms will first be referred to amicable negotiation between both parties.
If a dispute cannot be resolved through negotiation within 30 days, it will be referred to binding arbitration in accordance with the rules of the agreed arbitration body. The arbitration decision is final and binding on both parties.
No legal action may be initiated against once69 more than one (1) year after the cause of action arose.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the once69 support team through the following channels:
The once69 Malay-speaking customer support team is available every day, 24 hours a day, 7 days a week. We are committed to resolving every inquiry as quickly as possible.
By understanding the once69 terms and conditions, you are now better prepared to enjoy a safe and exciting wagering experience. Register now and claim your exclusive welcome bonus.